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Product digital claims management.jpg

BRINGING EVERYTHING
AND EVERYONE TOGETHER

Witness digital adoption in real-time with Optium

Our chat style claims journey makes the experience easy, familiar and user-friendly, making our adoption rates far higher so you can reap the rewards of automated decision making, triaging and costs savings associated with digital claims management.

DIGITAL CLAIMS WITH RIGHTINDEM

The HIDDEN Reason Why Conversational (Chatbot) eFNOL is Transforming Digital Claims.jpg
The HIDDEN Reason Why Conversational (Chatbot) eFNOL is Transforming Digital Claims.jpg

Chat-style Claims experience

pexels-shamraevsky-maksim-179434-576801.jpg

Real-time Data Validation

Elegant digital claims management.jpg

Seamless Digital Integration

At the AA, we prioritise delivering exceptional service to our customers, and RightIndem's digital claims platform plays a crucial role in this mission. The innovative and user-friendly system lets our customers report motor claims online, enhancing their overall experience. The seamless integration, reliability, and efficiency ensure that we can process claims swiftly and accurately, providing the high level of service and ease of use our customers expect. RightIndem has become an important partner in helping us maintain our commitment to service excellence.

Tim Rankin, MD Accident Management at the AA

It uses bi-directional APIs to connect to any Third Party platforms, such as vehicle damage estimatics and item replacement, and we integrate seamlessly with systems like ICE, Guidewire and others. And unlimited workflows and A/B testing enabling easily customisable, brand-tailored sites that integrate with policy and claims systems.

We are all digital
natives now

We digitally wrap around your claims system to bring it into the digital world

Using advanced AI and Machine Learning algorithms, we automate and streamline the claims process.

 

Our AI modules deliver comprehensive solutions for validating claims with state of the art NLP and deep learning, allowing claim handlers to focus on important tasks.

 

Optium guides claimants through the process to ensure accuracy and provide real-time feedback and we're introducing avatars for a high-tech, high-touch experience, guiding customers seamlessly through the journey and assisting where necessary.

black and white dance (2) test.jpg

HOW WE ONBOARD

RightIndem has a proven track record in implementing digital FNOL solutions. We engage with our clients from day one to understand the problem they are trying to solve and ensure we deliver a tailored solution right for their business and their customers.

Digitising the claims journey is about much more than taking an analogue process and digitising it, it is about understanding customer behaviour, channel entry points, device usage, customer barriers, customer paralysis, integration points and desired outcomes.

Our implementation strategy for deploying the FNOL solution encompasses multiple project streams to ensure a successful deployment.

These streams include:

  • Discovery/Consultation

  • Dedicated Design team

  • Deployment

  • Marketing / Awareness

  • Contracts

  • Security Due Diligence

We needed to solve the complexities within claims supply chain and go beyond simply receiving a digital new claim notification. We chose RightIndem as our strategic partner as their solution gives us the opportunity to co-ordinate the claims solution eco system via a single platform.  Their advanced technology, existing supply chain integrations, and customisable solutions impressed us, offering the flexibility we need, giving our customers a simpler and smarter experience.

Mark Ferguson Head of Claims Suppliers & Partnerships @ AIOI Nissay Dowa 

Product digital claims management.jpg

Witness digital adoption in real-time with Optium

It uses bi-directional APIs to connect to any Third Party platforms, such as vehicle damage estimatics and item replacement, and we integrate seamlessly with systems like ICE, Guidewire and others. And unlimited workflows and A/B testing enabling easily customisable, brand-tailored sites that integrate with policy and claims systems.

We are all digital
natives now

We digitally wrap around your claims system to bring it into the digital world

Using advanced AI and Machine Learning algorithms, we automate and streamline the claims process.

 

Our AI modules deliver comprehensive solutions for validating claims with state of the art NLP and deep learning, allowing claim handlers to focus on important tasks.

 

Optium guides claimants through the process to ensure accuracy and provide real-time feedback and we're introducing avatars for a high-tech, high-touch experience, guiding customers seamlessly through the journey and assisting where necessary.

Our chat style claims journey makes the experience easy, familiar and user-friendly, making our adoption rates far higher so you can reap the rewards of automated decision making, triaging and costs savings associated with digital claims management.

The HIDDEN Reason Why Conversational (Chatbot) eFNOL is Transforming Digital Claims.jpg
The HIDDEN Reason Why Conversational (Chatbot) eFNOL is Transforming Digital Claims.jpg

Chat-style Claims experience

pexels-shamraevsky-maksim-179434-576801.jpg

Real-time Data Validation

Elegant digital claims management.jpg

Seamless Digital Integration

At the AA, we prioritise delivering exceptional service to our customers, and RightIndem's digital claims platform plays a crucial role in this mission. The innovative and user-friendly system lets our customers report motor claims online, enhancing their overall experience. The seamless integration, reliability, and efficiency ensure that we can process claims swiftly and accurately, providing the high level of service and ease of use our customers expect. RightIndem has become an important partner in helping us maintain our commitment to service excellence.

Tim Rankin, MD Accident Management at the AA 

At the AA, we prioritise delivering exceptional service to our customers, and RightIndem's digital claims platform plays a crucial role in this mission. The innovative and user-friendly system lets our customers report motor claims online, enhancing their overall experience. The seamless integration, reliability, and efficiency ensure that we can process claims swiftly and accurately, providing the high level of service and ease of use our customers expect. RightIndem has become an important partner in helping us maintain our commitment to service excellence.

Tim Rankin, MD Accident Management at the AA 

pexels-shamraevsky-maksim-179434-576801_edited.jpg

HOW WE ONBOARD

RightIndem has a proven track record in implementing digital FNOL solutions. We engage with our clients from day one to understand the problem they are trying to solve and ensure we deliver a tailored solution right for their business and their customers.

Digitising the claims journey is about much more than taking an analogue process and digitising it, it is about understanding customer behaviour, channel entry points, device usage, customer barriers, customer paralysis, integration points and desired outcomes.

Our implementation strategy for deploying the FNOL solution encompasses multiple project streams to ensure a successful deployment.

These streams include:

  • Discovery/Consultation

  • Dedicated Design team

  • Deployment

  • Marketing / Awareness

  • Contracts

  • Security Due Diligence

DIGITAL CLAIMS WITH RIGHTINDEM

Product digital claims management.jpg

Witness digital adoption in real-time with Optium

The HIDDEN Reason Why Conversational (Chatbot) eFNOL is Transforming Digital Claims.jpg

Chat-style Claims
experience

pexels-shamraevsky-maksim-179434-576801.jpg

Real-time Data Validation

Elegant digital claims management.jpg

Seamless Digital Integration

pexels-shamraevsky-maksim-179434-576801_edited.jpg

HOW WE ONBOARD

RightIndem has a proven track record in implementing digital FNOL solutions. We engage with our clients from day one to understand the problem they are trying to solve and ensure we deliver a tailored solution right for their business and their customers.

Digitising the claims journey is about much more than taking an analogue process and digitising it, it is about understanding customer behaviour, channel entry points, device usage, customer barriers, customer paralysis, integration points and desired outcomes.

Our implementation strategy for deploying the FNOL solution encompasses multiple project streams to ensure a successful deployment.

These streams include:

  • Discovery/Consultation

  • Dedicated Design team

  • Deployment

  • Marketing / Awareness

  • Contracts

  • Security Due Diligence

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