BRINGING EVERYTHING
AND EVERYONE TOGETHER
Witness digital adoption in real-time with Optium
Our chat style claims journey makes the experience easy, familiar and user-friendly, making our adoption rates far higher so you can reap the rewards of automated decision making, triaging and costs savings associated with digital claims management.
DIGITAL CLAIMS WITH RIGHTINDEM
%20eFNOL%20is%20Transforming%20Digital%20Claims.jpg)
Chat-style Claims experience
Real-time Data Validation
Seamless Digital Integration
At the AA, we prioritise delivering exceptional service to our customers, and RightIndem's digital claims platform plays a crucial role in this mission. The innovative and user-friendly system lets our customers report motor claims online, enhancing their overall experience. The seamless integration, reliability, and efficiency ensure that we can process claims swiftly and accurately, providing the high level of service and ease of use our customers expect. RightIndem has become an important partner in helping us maintain our commitment to service excellence.
Tim Rankin, MD Accident Management at the AA
It uses bi-directional APIs to connect to any Third Party platforms, such as vehicle damage estimatics and item replacement, and we integrate seamlessly with systems like ICE, Guidewire and others. And unlimited workflows and A/B testing enabling easily customisable, brand-tailored sites that integrate with policy and claims systems.
We are all digital
natives now
We digitally wrap around your claims system to bring it into the digital world
Using advanced AI and Machine Learning algorithms, we automate and streamline the claims process.
Our AI modules deliver comprehensive solutions for validating claims with state of the art NLP and deep learning, allowing claim handlers to focus on important tasks.
Optium guides claimants through the process to ensure accuracy and provide real-time feedback and we're introducing avatars for a high-tech, high-touch experience, guiding customers seamlessly through the journey and assisting where necessary.
%20test.jpg)
HOW WE ONBOARD
RightIndem has a proven track record in implementing digital FNOL solutions. We engage with our clients from day one to understand the problem they are trying to solve and ensure we deliver a tailored solution right for their business and their customers.
Digitising the claims journey is about much more than taking an analogue process and digitising it, it is about understanding customer behaviour, channel entry points, device usage, customer barriers, customer paralysis, integration points and desired outcomes.
Our implementation strategy for deploying the FNOL solution encompasses multiple project streams to ensure a successful deployment.
These streams include:
-
Discovery/Consultation
-
Dedicated Design team
-
Deployment
-
Marketing / Awareness
-
Contracts
-
Security Due Diligence
We needed to solve the complexities within claims supply chain and go beyond simply receiving a digital new claim notification. We chose RightIndem as our strategic partner as their solution gives us the opportunity to co-ordinate the claims solution eco system via a single platform. Their advanced technology, existing supply chain integrations, and customisable solutions impressed us, offering the flexibility we need, giving our customers a simpler and smarter experience.
Mark Ferguson Head of Claims Suppliers & Partnerships @ AIOI Nissay Dowa
Witness digital adoption in real-time with Optium
It uses bi-directional APIs to connect to any Third Party platforms, such as vehicle damage estimatics and item replacement, and we integrate seamlessly with systems like ICE, Guidewire and others. And unlimited workflows and A/B testing enabling easily customisable, brand-tailored sites that integrate with policy and claims systems.
We are all digital
natives now
We digitally wrap around your claims system to bring it into the digital world
Using advanced AI and Machine Learning algorithms, we automate and streamline the claims process.
Our AI modules deliver comprehensive solutions for validating claims with state of the art NLP and deep learning, allowing claim handlers to focus on important tasks.
Optium guides claimants through the process to ensure accuracy and provide real-time feedback and we're introducing avatars for a high-tech, high-touch experience, guiding customers seamlessly through the journey and assisting where necessary.
Our chat style claims journey makes the experience easy, familiar and user-friendly, making our adoption rates far higher so you can reap the rewards of automated decision making, triaging and costs savings associated with digital claims management.
Chat-style Claims experience
Real-time Data Validation
Seamless Digital Integration
At the AA, we prioritise delivering exceptional service to our customers, and RightIndem's digital claims platform plays a crucial role in this mission. The innovative and user-friendly system lets our customers report motor claims online, enhancing their overall experience. The seamless integration, reliability, and efficiency ensure that we can process claims swiftly and accurately, providing the high level of service and ease of use our customers expect. RightIndem has become an important partner in helping us maintain our commitment to service excellence.
Tim Rankin, MD Accident Management at the AA
At the AA, we prioritise delivering exceptional service to our customers, and RightIndem's digital claims platform plays a crucial role in this mission. The innovative and user-friendly system lets our customers report motor claims online, enhancing their overall experience. The seamless integration, reliability, and efficiency ensure that we can process claims swiftly and accurately, providing the high level of service and ease of use our customers expect. RightIndem has become an important partner in helping us maintain our commitment to service excellence.
Tim Rankin, MD Accident Management at the AA
HOW WE ONBOARD
RightIndem has a proven track record in implementing digital FNOL solutions. We engage with our clients from day one to understand the problem they are trying to solve and ensure we deliver a tailored solution right for their business and their customers.
Digitising the claims journey is about much more than taking an analogue process and digitising it, it is about understanding customer behaviour, channel entry points, device usage, customer barriers, customer paralysis, integration points and desired outcomes.
Our implementation strategy for deploying the FNOL solution encompasses multiple project streams to ensure a successful deployment.
These streams include:
-
Discovery/Consultation
-
Dedicated Design team
-
Deployment
-
Marketing / Awareness
-
Contracts
-
Security Due Diligence
DIGITAL CLAIMS WITH RIGHTINDEM
Witness digital adoption in real-time with Optium
Chat-style Claims
experience
Real-time Data Validation
Seamless Digital Integration
HOW WE ONBOARD
RightIndem has a proven track record in implementing digital FNOL solutions. We engage with our clients from day one to understand the problem they are trying to solve and ensure we deliver a tailored solution right for their business and their customers.
Digitising the claims journey is about much more than taking an analogue process and digitising it, it is about understanding customer behaviour, channel entry points, device usage, customer barriers, customer paralysis, integration points and desired outcomes.
Our implementation strategy for deploying the FNOL solution encompasses multiple project streams to ensure a successful deployment.
These streams include:
-
Discovery/Consultation
-
Dedicated Design team
-
Deployment
-
Marketing / Awareness
-
Contracts
-
Security Due Diligence