YOUR DIGITAL
AI CLAIMS ASSISTANT
Our AI Claims Assistant guides claimants through eFNOL in real-time, prompting them for missing information, clarification on inconsistencies, automatically categorises the claim and validates it against the policy wording. It's a game-changer.
Witness digital adoption in real-time
Claimants want to report claims online and obtain status updates at a time that suits them – but only if it’s quick and easy!
At the AA, we prioritise delivering exceptional service to our customers, and RightIndem's digital claims platform plays a crucial role in this mission. The innovative and user-friendly system lets our customers report motor claims online, enhancing their overall experience. The seamless integration, reliability, and efficiency ensure that we can process claims swiftly and accurately, providing the high level of service and ease of use our customers expect. RightIndem has become an important partner in helping us maintain our commitment to service excellence.
Tim Rankin, MD Accident Management at the AA
At the AA, we prioritise delivering exceptional service to our customers, and RightIndem's digital claims platform plays a crucial role in this mission. The innovative and user-friendly system lets our customers report motor claims online, enhancing their overall experience. The seamless integration, reliability, and efficiency ensure that we can process claims swiftly and accurately, providing the high level of service and ease of use our customers expect. RightIndem has become an important partner in helping us maintain our commitment to service excellence.
Tim Rankin, MD Accident Management at the AA
EXPERIENCE THE POWER OF OUR AI CLAIMS ASSISTANT FOR YOURSELF.
Inside the portal, you’ll find an interactive demo that lets you experience four of our core AI modules in action.
Just one of the many reasons to take a look:
Our Cause and Sub-Cause Selection Module achieves 95% accuracy when selecting causes and sub-causes, compared to just 51% when customers are left to choose manually. This means fewer callbacks, no delays, and a smoother experience for your customers.
At the AA, we prioritise delivering exceptional service to our customers, and RightIndem's digital claims platform plays a crucial role in this mission. The innovative and user-friendly system lets our customers report motor claims online, enhancing their overall experience. The seamless integration, reliability, and efficiency ensure that we can process claims swiftly and accurately, providing the high level of service and ease of use our customers expect. RightIndem has become an important partner in helping us maintain our commitment to service excellence.
Tim Rankin, MD Accident Management at the AA
We needed to solve the complexities within claims supply chain and go beyond simply receiving a digital new claim notification. We chose RightIndem as our strategic partner as their solution gives us the opportunity to co-ordinate the claims solution eco system via a single platform. Their advanced technology, existing supply chain integrations, and customisable solutions impressed us, offering the flexibility we need, giving our customers a simpler and smarter experience.
Mark Ferguson Head of Claims Suppliers & Partnerships @ AIOI Nissay Dowa
At the AA, we prioritise delivering exceptional service to our customers, and RightIndem's digital claims platform plays a crucial role in this mission. The innovative and user-friendly system lets our customers report motor claims online, enhancing their overall experience. The seamless integration, reliability, and efficiency ensure that we can process claims swiftly and accurately, providing the high level of service and ease of use our customers expect. RightIndem has become an important partner in helping us maintain our commitment to service excellence.
Tim Rankin, MD Accident Management at the AA
NUMBERS THAT DO THE TALKING
When testing customer claims descriptions, we found 80% of them were missing at least one bit of relevant data, such as damage to a vehicle, direction of travel.
Imagine having our AI Claims Assistant guiding your claimants to submit complete and accurate claims descriptions, every time. Request access to our demonstration portal below and experience our AI powerhouse for yourself.
At the AA, we prioritise delivering exceptional service to our customers, and RightIndem's digital claims platform plays a crucial role in this mission. The innovative and user-friendly system lets our customers report motor claims online, enhancing their overall experience. The seamless integration, reliability, and efficiency ensure that we can process claims swiftly and accurately, providing the high level of service and ease of use our customers expect. RightIndem has become an important partner in helping us maintain our commitment to service excellence.
Tim Rankin, MD Accident Management at the AA
We needed to solve the complexities within claims supply chain and go beyond simply receiving a digital new claim notification. We chose RightIndem as our strategic partner as their solution gives us the opportunity to co-ordinate the claims solution eco system via a single platform. Their advanced technology, existing supply chain integrations, and customisable solutions impressed us, offering the flexibility we need, giving our customers a simpler and smarter experience.
Mark Ferguson Head of Claims Suppliers & Partnerships @ AIOI Nissay Dowa
DIGITAL CLAIMS WITH RIGHTINDEM
DIGITAL CLAIMS WITH RIGHTINDEM
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HOW WE ONBOARD
RightIndem has a proven track record in implementing digital FNOL solutions. We engage with our clients from day one to understand the problem they are trying to solve and ensure we deliver a tailored solution right for their business and their customers.
Digitising the claims journey is about much more than taking an analogue process and digitising it, it is about understanding customer behaviour, channel entry points, device usage, customer barriers, customer paralysis, integration points and desired outcomes.
Our implementation strategy for deploying the FNOL solution encompasses multiple project streams to ensure a successful deployment.
These streams include:
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Discovery/Consultation
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Dedicated Design team
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Deployment
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Marketing / Awareness
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Contracts
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Security Due Diligence
A REAL-TIME assistant that guides your claimants to more detailed and accurate submissions.
Guided Free Text
Claimants are gently prompted to add missing information as they type the incident description in real-time.
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Cause and Sub-cause
Our AI contextually understands the incident desription and automatically categorises it with 95% accuracy.
Inconsistency checks
Inconsistancies are flagged both in free text and against third-party integrations such as weather reports.
Automatic Validation
Automatic Claim validation
recommendations provided against policy wording, inclusions and exclusions.
Claimants are gently prompted to add missing information as they type the incident description in real-time.
Guided Free
Text
Our AI contextually understands the incident desription and automatically categorises it with 95% accuracy.
Cause and Sub-cause
Inconsistancies are flagged both in free text and against third-party integrations such as weather reports.
Inconsistency checks
Automatic Claim validation
recommendations against policy wording, inclusions and exclusions, for faster and easier settlements.
Automatic Validation
