RightIndem - Innovative Technology is Transforming the Insurance Industry

In today’s fast-paced digital world, the way we communicate has evolved dramatically, and so has the need for more efficient, user-friendly systems in every industry, including insurance. RightIndem is at the forefront of this transformation, providing cutting-edge technology that allows claimants to lodge claims in the same seamless way they communicate on platforms like WhatsApp and ChatGPT. Our intuitive ‘chat-style’ technology delivers a tailored communication experience that ensures unrivalled adoption and satisfaction, making traditional online forms a thing of the past.

Bringing Everything and Everyone Together

RightIndem’s technology features an intuitive user interface that guides users smoothly through the claims process. Our dynamic progression logic enables contextual prompts to enhance both efficiency and accuracy. This means claimants receive real-time feedback and validation, ensuring all required information is accurately gathered and allowing for prompt corrections when necessary. Data completeness checks further enhance this process, providing peace of mind that you and your policyholders are in safe hands.

A Transparent and Efficient Claims Process

One of the standout features of our technology is its ability to enable customers to easily describe how an incident happened, and to add supporting photos and videos. This capability helps users submit and manage their claims more quickly and transparently, significantly improving the overall customer experience.

Watch FNOL Adoption in Real-Time

In an era where policyholders are conditioned by the 'Amazon' experience, anything less than a seamless digital interaction is perceived as inconvenient. RightIndem is proud to offer the insurance industry a comparable experience. By integrating your supply chain into the customer journey, our technology includes features such as AI vehicle damage assessment, repairer selection, replacement item look-up, and more, all at eFNOL. This integration eliminates the need for time-consuming callbacks, streamlining the entire claims process.

Seamless Integrations and Sub-Journeys

RightIndem’s sub-journeys allow for the collection of information and statements from third parties, such as other drivers and witnesses, automatically updating the claim record. This seamless integration with multiple Policy and Claim systems, including Guidewire, EIS, and ICE, ensures that the claims process is as efficient as possible.

On-Time and On-Budget Implementations

We prioritise customer-centric digital transformations through comprehensive discovery and planning, ensuring that our solutions are tailored to meet specific needs within budget and time constraints. Leveraging the power of the Microsoft Azure platform and Visual Studio development environment, RightIndem delivers seamless system-to-system integrations. Whether you need to connect with third-party service providers or require custom integrations for insurance claim management, our use of Microsoft's enterprise-grade tools guarantees top-tier security, scalability, and performance.

RightIndem is setting a new standard in the insurance industry. The future of claims management is here, bringing efficiency, transparency, and satisfaction to policyholders and insurers alike.