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How We Onboard

16/07/24, 08:30

RightIndem has a proven track record in implementing digital FNOL solutions. We engage with our clients from day one to understand the problem they are trying to solve and ensure we deliver a tailored solution right for their business and their customers.  


Digitising the claims journey is about much more than taking an analogue process and digitising it, it is about understanding customer behaviour, channel entry points, device usage, customer barriers, customer paralysis, integration points and desired outcomes.


Our implementation strategy for deploying the FNOL solution encompasses multiple project streams to ensure a successful deployment.

These streams include:

• Discovery/Consultation

• Dedicated Design team

• Deployment

• Marketing / Awareness

• Contracts

• Security Due Diligence


We ensure that the implementation process is efficient, transparent, and aligned with your unique requirements. A fundamental part of any delivery and its outcome is to clearly define and measure success. Critical success factors are clearly agreed by the project team ahead of deployment and monitored throughout the implementation.


Once onboarded we continue to engage with you to review trends and customer behaviour to refine and unlock the maximum efficiency from your digital claims journey.


In a highly competitive industry where expertise and results are paramount, our track record stands as a testament to our exceptional capabilities and commitment to excellence. Our collaborative client-centric philosophy, forward-thinking approach and strong leadership team are what have contributed to the awards we’ve won.

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