How RightIndem are helping the unsung heroes – claims handlers – do what they do best
17/07/24, 21:00

Claims handlers, the unsung heroes of claims management, are getting frustrated. Why? Not because of they’ve been doing the job for too long. But because the repetitive nature of processing simple tasks leads to a sense of boredom and disengagement. Guess what, they want new challenges and variations in their daily routines, so why don’t we give them what they want?
At RightIndem, we recognise the invaluable expertise claims handlers bring to the table. Their deep understanding of insurance policies, empathy for claimants, and ability to navigate complex cases make them an indispensable treasure. However, their potential is often overshadowed by the burden of mundane, repetitive tasks that could easily be automated.
This is where technology steps in. By leveraging cutting-edge automation tools, RightIndem streamlines the claims process, taking over the routine tasks that bog down claims handlers. Our technology handles the initial claim intake, verification, triaging and fraud checks, ensuring that these simple yet time-consuming activities are executed swiftly and accurately.
With these tasks off their plates, claims handlers can focus on what they do best – providing true value through their experience in dealing with more complex claims. These are the cases that require a human touch, nuanced judgment, and a deep understanding of both the claimant's situation and the intricacies of the insurance policy. By dedicating their time to these challenging cases, claims handlers can use their skills to ensure timely outcomes of complex claims for all parties involved.
Moreover, automating the repetitive aspects of claims processing not only boosts the efficiency of the entire management process but also enhances job satisfaction for claims handlers. They can engage more deeply with their work, face new challenges, and develop professionally. This not only benefits the claims handlers but also leads to improved customer satisfaction, as claimants receive a more attentive, dedicated and informed service.
RightIndem’s commitment to supporting claims handlers is a testament to our understanding that the human element in claims management is irreplaceable. The importance of a ‘high-tech’ AND ‘high-touch’ service cannot be underestimated. By integrating advanced technology to handle the routine, we allow claims handlers to shine where their expertise is most needed. This balanced approach of technology and human skill ensures that the claims process is both efficient and empathetic.
At RightIndem, we are proud to empower claims handlers with the tools they need to excel. By automating the simple tasks, we free them to do what they do best – navigate the complexities of claims with precision and care, ultimately providing the best outcomes for claimants and insurers alike.