RightIndem | Digital claims

Why us?

Reduced costs

Driving efficiency and right outcomes
Reduce leakage and indemnity spend by identifying fraud
Automate low value, high volume claims

Improved experiences

Customer access 24/7 to report a claim on any device
Removing demand from call centres allows claims handlers to manage complex claims

Reduced lifecycles

Faster claims reporting
Straight-through-processing enabled

RightIndem & The AA Case Study

RightIndem & The AA: Partners providing value in digital claims

RightIndem's CEO, Oliver McGuinness, and The AA's MD Tim Rankin, discuss how they are working together to provide the best service and experience for customers.

Listen to the podcast

Our Value

Some recent case study facts:

4 days

is the average lifecycle reduction on low value losses

£120

average gadget indemnity saving

82%

of customers are likely to recommend the platform

86%

of customers says the platform is easy to use

35%

of claims had metadata referral indicators

32%

of claims reported outside office hours

66%

faster to settle claims

4 minutes

is the fastest submission time

95%

of customers completed the digital journey

“This partnership will provide our TPA clients the ability for their customers to digitally initiate claims, making it quick and simple for them to upload all relevant information whilst driving further efficiencies in our own operations. RightIndem have made the process very easy and seamless from start to finish. Their platform complements our own and we’re excited to now offer a true end-to-end digital solution for our clients.”

Ross Macpherson QuestGates Director

"I wouldn't recommend any enhancements to the platform. I'd miss it if I had to go back to normal ENOLs"

Claims Handler Tier 1 Insurer

"Questions were simple to answer and managed to gather all the answer you will probably need. Also uploading of supporting documentation was very easy."

Customer Tier 1 Insurer